Privacy Policy

Effective date: 24 March 2025 Last updated: 24 March 2026 Applies to: Deepsky AI's websites and online services (the "Services").

Deepsky Pty Ltd ABN 86 683 512 183 ("Deepsky", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, and disclose your personal information when you use our Services.

1. Information we collect

When you use the Services, we may collect the following kinds of personal information:

• Account and profile data — your name, email address, organisation, and any preferences you provide when you create an account or update your profile.
• Usage and analytics data — information about how you interact with the Services, including queries, conversation topics, feature usage, IP address, device and browser type, approximate location, and diagnostic data.
• Content you submit — messages, queries, files, or documents you provide through the Services.

We collect personal information directly from you when you register, use the Services, or contact us. We may also collect technical data automatically through cookies and similar technologies.

2. How we use your information

We use your information to:

• Provide, operate, and maintain the Services
• Authenticate users and manage accounts
• Respond to support requests and enquiries
• Analyse conversation and usage patterns to understand the information our users need and to improve the quality, relevance, and reliability of the Services
• Detect and prevent security threats, fraud, and abuse
• Comply with applicable law and enforce our terms
• Send service-related notices and, where you have consented, product updates

We do not sell your personal information. We do not share your personal information with third parties for their own marketing or commercial purposes.

3. Analytics and conversation data

We analyse conversation and usage data to understand the types of information users seek and to improve the Services. When we review this data, we cannot identify which user submitted a particular query or message. This analysis is conducted internally and the insights derived are used solely to make Deepsky better for our users.

We do not share your conversation content or personal information with any external party for analytics, advertising, or any other purpose.

4. Disclosure of personal information

We keep your information closely held. We may disclose personal information only in the following limited circumstances:

• Service providers — trusted providers who assist us in operating the Services (such as hosting and infrastructure providers), who are bound by appropriate confidentiality and data handling obligations
• Professional advisers — lawyers, accountants, or auditors where reasonably necessary
• Legal requirements — where we are required or authorised by Australian law, a court order, or a regulatory authority to disclose information
• Safety and rights — where reasonably necessary to protect the rights, property, or safety of Deepsky, our users, or the public
• Corporate transactions — in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality safeguards

We do not disclose personal information to overseas recipients except where necessary to operate the Services (for example, cloud infrastructure providers), and where we do, we take reasonable steps to ensure the overseas recipient handles information in accordance with the APPs.

5. Data retention

We retain your personal information for as long as your account is active and as reasonably needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

6. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include encryption in transit and at rest, access controls, and regular security reviews. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Under the APPs, you have the right to:

• Access your personal information that we hold about you
• Correct personal information that is inaccurate, incomplete, or out of date
• Request deletion of your personal information

What we can provide: Upon request, we can provide you with a copy of your user profile data (the same information accessible from your account dashboard). Please note that we are unable to provide copies of conversation history.

How to make a request: To access, correct, or delete your personal information, email us at admin@deepskyai.com. We will respond to your request within a reasonable period (and in any event within 30 days as required by law). We may need to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Cookies and tracking technologies

We may use cookies and similar technologies to support the functionality of the Services, remember your preferences, and collect usage data. You can manage cookie preferences through your browser settings, though disabling cookies may affect the functionality of the Services.

9. Children

The Services are not directed at children under 15 years of age. We do not knowingly collect personal information from children under 15. If we become aware that we have collected such information, we will take reasonable steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and revise the "Last updated" date above. Where changes are material, we will take reasonable steps to notify you (for example, by email or a notice within the Services). Your continued use of the Services after the updated policy takes effect constitutes your acceptance of the changes.

11. Contact us

For any privacy questions, requests, or complaints, contact us at:

Deepsky AI Email: admin@deepskyai.com